FAQ

What products does Vieve offer?

Vieve offers a wide range of quality leather goods for Home, Office and more. Discover our collection today and experience the unique blend of fashion and functionality that sets us apart.

Are your products made in the USA?

Yes, our leather goods are meticulously handcrafted, ensuring the highest quality and craftsmanship, by skilled artisans in the heart of the USA.  

Do you offer customized options for your leather goods?

Yes, we offer personalized deboss services on select products. You can add initials to make your leather goods uniquely yours or for a special gift.

Do you offer wholesale or bulk discounts?

Yes, we offer wholesale pricing and bulk discounts for larger orders. Logos or custom artwork options are available for corporate gifts, retreats, etc. Please contact our customer service team for more information and pricing details. 

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can also choose to pay with PayPal for added convenience.

How long will it take to receive my order?

The delivery time depends on your location and the shipping method you choose at checkout. We strive to process and ship all orders within 1-2 business days. Personalization may take up to 3-5 business days. Once your order is shipped, you will receive a tracking number to monitor its progress. Please note that international orders may be subject to customs clearance procedures, which can cause additional delays.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer service team within 14 days of receiving your items. We will provide you with instructions on how to return the products for a refund or exchange. Returned items must be in their original condition and packaging. Please note that returns on personalized items are not accepted. 

Do you offer international shipping?

Yes, we offer international shipping to select countries. The shipping cost and delivery time will vary depending on your location. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

How can I contact customer service?

If you have any questions or need assistance, our customer service team is here to help. You can reach us by email at support@shopvieve.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.