Return Policy

At Vieve, we are committed to delivering exquisite craftsmanship and timeless quality. If for any reason you are not fully satisfied with your purchase, we want to ensure that your return process is as seamless and hassle-free as possible. Please review our return policy below:

1. Eligibility for Returns

  • Timeframe: Returns must be initiated within 30 days from the date of purchase.
  • Condition: Items must be returned in unused condition with all original tags, packaging, and dust bags intact. We cannot accept returns on items that have been used or show signs of wear.

2. Return Process

To initiate a return:

  1. Contact our customer service team via email at info@shopvieve.com or through our website's return portal.
  2. Provide your order number, a description of the item(s) you wish to return, and the reason for return.
  3. You will receive a return authorization and instructions on how to ship your items back to us.

Please note: Return shipping costs are the responsibility of the customer, unless the item was defective or incorrectly shipped.

3. Refunds & Exchanges

  • Refunds: Once your return is received and inspected, we will process a refund to the original payment method. Please note, it may take 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Exchanges: If you wish to exchange an item for a different size or color, we recommend placing a new order for the desired item while your return is processed. We will issue a refund for the returned item once it is received.

4. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. To expedite this process, please send us photos of the defect or damage when you contact us.

6. International Returns

For international orders, please note that return shipping costs and any customs duties are the responsibility of the customer. We recommend using a traceable and insured shipping method to ensure the safe return of your item.

7. Contact Us

If you have any questions or need assistance, please don’t hesitate to reach out to our Customer Service team at info@shopvieve.com. We are here to help!

Thank you for choosing Shop Vieve. We appreciate your trust in our craftsmanship and look forward to serving you again.